Introduction
This article addresses a common issue reported by Jira administrators regarding the ‘Login as User’ option, specifically when attempting to access user records. We’ll explore potential causes and provide a straightforward solution to resolve this problem.
Main Content
A user, identifying as an organization administrator, reported difficulty locating the ‘Login as User’ feature within the Jira user management system, despite following the steps outlined in the Atlassian support article: https://support.atlassian.com/user-management/docs/log-in-as-another-user/. The user was unable to find this option when reviewing user records or the user directory.
The solution involves confirming that the target user for the ‘Login as User’ function isn’t one of the restricted accounts. Specifically, you cannot log in as another organization administrator, a user who hasn’t yet accessed any applications within your organization, your own account, or a customer account within the Jira Service Management portal.
Conclusion
By verifying that the intended user does not fall into any of these restricted categories, the ‘Login as User’ option should become visible within the Jira user management interface.
Source: https://community.atlassian.com/forums/Jira-questions/Login-As-User-option-not-showing-up-for-admin/qaq-p/3057762
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