Introduction
Many teams face the challenge of managing ticket volume and preventing over-creation of issues, particularly when focusing on specific dates. This article addresses a common request: limiting the number of tickets created on a single date field within Jira.
The Solution
A user recently inquired about blocking the creation of more than a specified number of tickets on the same date field using ScriptRunner for Jira Cloud. Unfortunately, this functionality isn’t directly achievable with ScriptRunner due to the limitations of the Jira Expression Framework. This framework, provided by Atlassian, used by ScriptRunner for Jira Cloud, doesn’t allow for querying the number of issues created within a particular day. Therefore, directly implementing this restriction through ScriptRunner is not possible.
Conclusion
While ScriptRunner offers powerful automation capabilities, it lacks the necessary functionality to precisely track and limit issue creation based on daily occurrences. Teams should explore alternative workflow configurations or consider other Jira apps designed for managing issue volume and preventing duplicate submissions.
Source: https://community.atlassian.com/forums/Jira-questions/Block-the-creation-of-more-than-x-ticket-on-a-same-date-field/qaq-p/2606453
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