This article addresses a reported issue regarding the ‘select filter’ dropdown on the board configuration screen, where users are only seeing the initial filter option. We’ll explore potential causes and offer a resolution for this problem.
Several users, including project administrators, have encountered this limitation. The issue manifests when the dropdown menu only displays the first filter from a list of available options. One administrator, utilizing Microsoft Edge, confirmed that clearing cache, cookies, and attempting the issue on a different machine did not resolve the problem. A colleague with identical administrative privileges also experienced the same symptom. Despite both users possessing project and board admin rights, the discrepancy in the dropdown display persisted.
The root cause was identified as a conflict arising from the organization’s Single Sign-On (SSO) policy. This policy redirects users to a standard version of Edge, preventing the use of incognito mode. Therefore, attempting to access the board configuration screen within Edge’s incognito mode was unsuccessful.
To resolve this, users must adhere to the organization’s policy and utilize the standard Edge browser. Further troubleshooting steps, such as alternative browsers, are not recommended due to the SSO configuration.
Source: https://community.atlassian.com/forums/Jira-questions/Board-config-screen-select-filter-dropdown-only-showing-first/qaq-p/2894418
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