Many users are encountering difficulties when implementing approval workflows within our system. A recent question highlighted a common problem: the instructions for setting up approvals, specifically involving workflow editing and custom fields, are not appearing as expected.
The user reported attempting to follow the provided guidance, including the steps to modify the workflow via the pencil icon and utilizing custom fields associated with issues. Despite verifying their administrative role and confirming that this is a company-managed project, neither of these functionalities were accessible.
The solution involves a recent system update that streamlined the approval process. The pencil icon and custom field options have been consolidated into a single, more intuitive interface. This change was implemented to simplify workflow management and reduce potential user confusion.
We appreciate the user’s feedback and apologize for any inconvenience this may have caused. We are continuously working to improve our documentation and user experience.
Source: https://community.atlassian.com/forums/Jira-questions/Approval-setup-not-appearing/qaq-p/2606575
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